Privacy Policy

📦

100% Plain Packaging

Zero branding, no product hints

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Discreet Bank Billing

Neutral statement descriptor

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256-Bit SSL Encrypted

Bank-grade data security

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Zero Spam Guarantee

We never sell your personal data

Effective Date: October 2026 | Last Updated: October 2026

Welcome to Bindaas (accessible at https://imbindaas.com), operated by Bindaas Wellness, Surat, Gujarat. We recognize that intimacy and sensual wellness are deeply personal, which is why we hold your privacy, anonymity, and confidentiality to the highest industry standards.

🔒 Our Confidentiality Commitment

Your orders will NEVER be disclosed to anyone. Physical packages are shipped in 100% plain brown cardboard boxes with zero branding or product labels, and bank or UPI statements will show a neutral, confidential descriptor with zero adult references.

1. Strict Age Requirement (21+ Only)

This website and all products offered on Bindaas are intended exclusively for consenting adults who are at least 21 years of age (in compliance with applicable Indian legal guidelines for adult lifestyle products). We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 21. If we become aware that a minor has submitted personal information, we will delete it immediately.

2. What Information We Collect

We only collect information strictly necessary to process your transactions and ensure safe, confidential doorstep delivery:

Contact & Delivery Details: Full name, delivery address, postal PIN code, mobile number (used exclusively by our courier partners for delivery coordination and OTP confirmation), and email address (for order invoices and live tracking links).
Payment Information: All online transactions are processed through RBI-licensed, PCI-DSS compliant secure payment gateways (UPI, Cards, Netbanking). Bindaas does not store or have access to your credit/debit card numbers or CVV.
Technical & Browsing Data: IP address, device type, browser information, and session cookies used to maintain your shopping cart and remember your 21+ age verification confirmation.

3. 100% Discreet Packaging & Statement Billing

We adhere to strict privacy protocols so you can order with absolute confidence:

Outer Packaging: Your order arrives in a completely plain, unbranded brown carton or an opaque, tamper-evident courier flyer.
Shipping Label: The shipping label displays only your delivery address and a generic logistics return code. There is no mention of "Bindaas", "Adult Toys", "Vibrators", or any intimate product categories.
Delivery Personnel: Couriers and delivery agents have zero knowledge of the contents inside the parcel.
Bank / UPI Descriptor: Payments made on our website reflect a neutral corporate/merchant descriptor on your bank statement, Google Pay, PhonePe, or credit card bills.

4. How We Use Your Information

We use your personal information solely for the following purposes:

Processing, dispatching, and delivering your orders accurately.
Sending real-time order confirmation, dispatch alerts, and live tracking links via SMS/Email.
Providing confidential, judgment-free customer support via WhatsApp or email.
Detecting, preventing, and mitigating fraudulent transactions or cyber risks.

5. Zero Data Selling & Sharing Policy

We operate with a strict Zero-Spam, Zero-Data-Selling Guarantee. We will never sell, rent, trade, or distribute your name, phone number, address, or purchasing history to third-party marketing agencies, advertisers, or telemarketers. Your details are shared only with licensed logistics providers (e.g., BlueDart, Delhivery, DTDC, XpressBees) solely to execute doorstep delivery.

6. Cookies and Age Verification

Our website utilizes necessary cookies to ensure optimal functionality:

Age Verification Cookie (imb_age_verified): Remembers your 21+ age confirmation so you are not repeatedly prompted on every visit during your active browsing cycle.
Session & Cart Cookies: Keeps track of items added to your shopping cart and wishlist.

7. Your Rights & Data Deletion

You have full ownership of your personal data. At any time, you may request to:

Review, correct, or update the contact details stored in your account.
Request complete, permanent erasure of your account and customer records from our servers.

To request data deletion, simply send an email to imbindaas.com@gmail.com with your registered email ID or phone number.

8. Grievance Redressal & Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our dedicated customer care team is available to assist you discreetly: