Returns + Exchanges

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Strict Medical Hygiene

Factory-sealed sterile products

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Free Defect Replacement

Transit damage & DOA covered

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48-Hour Reporting

Fast resolution on claims

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6-Month Warranty

On rechargeable electronics

⚠️ Strict Hygiene & Sanitary Health Notice

Due to the deeply intimate nature of sensual wellness products and in strict compliance with health, hygiene, and sanitary regulations, products that have been opened, unsealed, or used CANNOT be returned or exchanged under any circumstances. This strict policy protects all our customers by guaranteeing that every single item purchased from Bindaas is 100% factory-sealed, untouched, and sterile.

1. Non-Returnable Items (Hygiene Standards)

To ensure uncompromising health and hygiene standards for our entire community, all intimate wellness products (including vibrators, massagers, dildos, sleeves, butt plugs, Kegel exercisers, and lubricants) are non-returnable once the manufacturer's security seal or outer shrink-wrap has been broken.

We never resell, repackage, or restock any item that has left our fulfillment facility. When you buy from Bindaas, you have the absolute peace of mind that nobody else has ever touched your device.

2. Transit Damage, Dead on Arrival (DOA) & Wrong Item Policy

Your satisfaction and trust are our top priorities. If your order arrives in any of the following conditions, we will send a 100% Free Brand-New Replacement immediately:

The product was physically damaged during courier transit.
The product is electrically non-functional / Dead on Arrival (e.g., motor does not turn on or does not charge after using the supplied charger).
You received an incorrect item or variant differing from your order invoice.

3. Mandatory Unboxing Video Requirement

To prevent fraudulent claims and ensure swift verification with our courier partners, all transit damage or defect claims must be accompanied by an uncut, clear unboxing video:

Step 1: Record a continuous, uncut video showing the sealed parcel box, the shipping label clearly visible, and the box being opened for the first time.
Step 2: Demonstrate the physical damage, missing component, or non-functional motor in the same video.
Step 3: Send the video to our team via WhatsApp at +91 90990 23043 or email imbindaas.com@gmail.com within 48 hours of delivery.

Note: Claims submitted without an unboxing video or after 48 hours of delivery cannot be entertained due to sanitary protocol.

4. 6-Month Manufacturer Warranty on Rechargeable Devices

All electronic, rechargeable sensual wellness devices purchased on Bindaas include a 6-Month Manufacturer Warranty covering:

Internal motor malfunction under normal personal use.
Rechargeable battery or internal charging circuit failure.

Warranty Exclusions: Normal cosmetic wear and tear, physical breakage resulting from accidental drops, water ingress into non-waterproof ports/devices, or damage caused by using non-compatible high-voltage fast chargers (only standard 5V/1A USB power adapters should be used).

5. Order Cancellation Policy

Before Dispatch: You may cancel your order free of charge at any time before it has been dispatched from our warehouse. Simply message us on WhatsApp with your Order ID.
After Dispatch: Once your parcel has been handed over to the courier partner, cancellation is no longer possible. If an order is rejected at the doorstep, return logistics charges will be deducted from any refund.

6. Refund Process (If Applicable)

In the rare event that an item is confirmed defective/damaged and an identical replacement cannot be provided due to out-of-stock inventory, a full refund will be processed back to your original payment method (Bank account, UPI, or Card) within 3 to 5 business days.